Instrument Support Plans
Ensure the reliability of your high-value instruments with Instrument Support Plans from Azenta Life Sciences. Tailored to suit your specific needs, our support plans help to minimize downtime, offering corrective services, remote diagnostics, and preventative maintenance to keep your instruments in top working order.
Our flexible support plans provide you with direct access to expert technical support and routine maintenance. Enjoy discounts on multi-year, multi-instrument contracts, and explore tailored service options to meet your unique needs. Gain peace of mind with our seamlessly structured support plans.
Need an Quote or Expert Consultation?
Key Features
Unlimited Support
Plans come with unlimited phone, email, and remote access support.
Reduced Downtime
Support plans ensure regular maintenance to keep your equipment operational.
Customized Upgrade Solutions
Extend the lifetime of your system with standard or customized upgrade solutions based on your specific equipment configuration.
Equipment Repair / Refurbishment
Have your device or instrument repaired or refurbished/upgraded at one of our repair sites throughout the world.
Additional Services Available
Get training for your team, validation services to meet compliance requirements, or equipment relocation services that include disassembly and re-installation.
Plan Options
Basic Package
- Unlimited phone & email support
- Remote Access Support, where possible
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)
Performance Package
Everything in Basic Package, plus:
- Priority on-site response commitment (3 business days)
- On-site corrective maintenance
- Software and firmware updates during preventive maintenance, as required
- Parts & accessories
For Information on Pricing
or contact your local sales representative
Compare Plans
| Basic Package | Performance Package | |
|---|---|---|
| Corrective Services | ||
| Priority on-site response commitment | Standard | 3 business days |
| On-site corrective maintenance | $ 10% discount |  |
| Remote Diagnostic & Repair | ||
| Unlimited priority phone & email support | | |
| Remote access support | | |
| Preventative Maintenance (PM) Services | ||
| Prescheduled, on-site preventive maintenance | | |
| PM parts kit | | |
| Software and firmware updates | | |
| Additional Services Available for Purchase | ||
| Loaner equipment, based on availability | $ 10% Discount | $ 15% Discount |
| Parts & accessories | $ 10% Discount | |
| On-site or institute-based training | $ 5% Discount | $ 10% Discount |
| Qualification and calibration services | $ 5% Discount | $ 10% Discount |
Request an Expert Consultation
Want to learn more about this support plan? Speak to one of our experts, or request a quote by filling out and submitting the form.