Automated Storage Support Plans
Safeguard your invaluable samples and your storage system investment with comprehensive Automated Storage Support Plans from Azenta Life Sciences. Tailored to meet diverse workflow demands, our support plans include corrective services, remote diagnostic and repair services, and preventative maintenance. Additional options are also available to meet your specific needs.
While all Azenta products are designed and tested for reliability, a support plan gives you an extra level of confidence that your samples and your workflow are protected. Similarly, ensuring timely execution of routine maintenance can help maximize the lifespan of your storage system. Take advantage of discounts for multi-year, multi-instrument contracts to maximize your storage reliability with Azenta. Ask us for a quote.
Need an Quote or Expert Consultation?
Plan Options
Enhanced Warranty
Available Year 1
- On-site response within 2 business days
- On-site corrective maintenance
- Unlimited priority phone & email support
- Priority remote diagnosis and remote repair
- Remote access support
- Unlimited software support
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit
Basic Package
Available Year 2+
- Priority on-site response within 3 business days
- Unlimited priority phone & email support
- Priority remote diagnosis and remote repair
- Remote access support
- Unlimited software support
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit
- Discounted parts & accessories
Performance Package
Available Year 2+
Everything in Basic Blue, plus:
- Priority on-site response within 2 business days
- On-site corrective maintenance
- Software and firmware updates
- Parts & accessories included
- Greater discounts on additional services
For Information on Pricing
or contact your local sales representative
Compare Plans
| Enhanced Warranty | Basic Package | Performance Package | |
|---|---|---|---|
Corrective Services | |||
| Priority on-ste response commitment | 2 business days | 3 business days | 2 business days |
| On-site corrective maintenance |  | | |
| Remote Diagnostic & Repair | |||
| Unlimited priority phone & email support | | | |
| Priority remote diagnosis and remote repair | | | |
| Remote access support | | | |
| Unlimited software support | | | |
| Preventative Maintenance (PM) Services | |||
| Prescheduled, on-site preventive maintenance | | | |
| PM parts kit | | | |
| Software and firmware updates, as required | | ||
| Additional Services Available for Purchase | |||
| Parts & accessories | $ | 10% Discount | |
| On-site or institute-based training, where applicable | $ 5% Discount | $ 10% Discount | $ 10% Discount |
| Upgrade services | $ 5% Discount | $ 5% Discount | $ 10% Discount |
| Qualification and calibration services | $ | $ | $ 10% Discount |
Request an Expert Consultation
Want to learn more about these services? Speak to one of our experts by filling out and submitting the form.