Automated Cryogenic Storage Support Plans
Overview
Azenta Life Sciences is a global leader in sample and material storage and management. We provide a full suite of reliable cold and ultra-cold chain solutions. We work with the industry’s top pharmaceutical, biotech, academic, and healthcare institutions around the world to support areas such as discovery, drug development, clinical research, pharmaceutical, and advanced cell therapies.
The benchmark in sample management. As the experts in sample and material management, you can rely on Azenta Life Sciences to minimize risk, improve sample quality, and enhance access for your valuable samples, materials, and drug products.
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- Plan Options
- For Information on Pricing
- Compare Plans
- Resources
- Related Products
- Request Quote or Expert Consultation
Year 1 Plan Options
Warranty Plus
- Unlimited phone & email support
- Remote Access Support, where possible
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)
Enhanced Warranty
Everything in Warranty Plus, plus:
- On-site corrective maintenance
- Software and firmware updates during preventive maintenance, as required
- Priority on-site response commitment (3 business days)
- Parts & accessories included
Year 2+ Plan Options
Basic Package
- Unlimited phone & email support
- Remote Access Support, where possible
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)
- Unlimited phone & email support
- Remote Access Support, where possible
Performance Package
Everything in Basic Blue, plus:
- Unlimited phone & email support
- Remote Access Support, where possible
Ultimate Care Package
Everything in Performance, plus:
- Unlimited phone & email support
- Remote Access Support, where possible
- Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)
Premium Care Package
Everything in Ultimate, plus:
- Unlimited phone & email support
- Remote Access Support, where possible
For Information on Pricing
or contact your local sales representative
Compare Year 1 Plans
| Warranty Plus | Enhanced Warranty | |
|---|---|---|
| Corrective Services | ||
| Unlimited phone & email support |  | |
| Priority on-ste response commitment | | |
| On-site corrective maintenance | 10% Discount | |
| Remote Diagnostic & Repair | ||
| Unlimited priority phone & email support | | |
| Remote access support, where possible | | |
| Preventative Maintenance (PM) Services | ||
| Prescheduled, on-site preventive maintenance | | |
| PM parts kit (1/system/year) | | |
| Software and firmware updates, as required | | |
| Additional Services Available for Purchase | ||
| Loaner equipment, based on availability | 10% Discount | 15% Discount |
| Parts & accessories | 10% Discount | |
| On-site or institute-based training, where applicable | 5% Discount | 10% Discount |
| Qualification and calibration services | 5% Discount | 10% Discount |
Compare Year 2 Plans
| Warranty Blue | Performance Package | Ultimate Care Package | Premium Care Package | |
|---|---|---|---|---|
| Corrective Services | ||||
| Unlimited phone & email support | | | | |
| Priority on-ste response commitment | | | | |
| On-site corrective maintenance | 10% Discount | | | |
| Remote Diagnostic & Repair | ||||
| Unlimited priority phone & email support | | | | |
| Remote access support, where possible | | | | |
| Preventative Maintenance (PM) Services | ||||
| Prescheduled, on-site preventive maintenance | | | | |
| PM parts kit (1/system/year) | | | | |
| Software and firmware updates, as required | | | | |
| Additional Services Available for Purchase | ||||
| Loaner equipment, based on availability | 10% Discount | 15% Discount | 15% Discount | 15% Discount |
| Parts & accessories | 10% Discount | | | |
| On-site or institute-based training, where applicable | 5% Discount | 10% Discount | 10% Discount | 10% Discount |
| Qualification and calibration services | 5% Discount | 10% Discount | 10% Discount | 10% Discount |
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