Basic Package
✓ Unlimited priority phone and email support
✓ Remote access support
✓ Prescheduled, on-site preventive maintenance (PM) and PM parts kit
Performance Package
Everything in Basic Package, plus:
✓ Priority on-site response commitment (3 business days)
✓ On-site corrective maintenance
✓ Repair parts, labor, and travel costs
✓ Unlimited priority phone & email support
✓ Unlimited software support
✓ Parts & accessories
✓ Discounted on-site or institute-based training
✓ Qualification and calibration services
Ultimate Care Package
Everything in Performance Package, plus:
✓ Software and firmware updates during preventive maintenance, as required
✓ Equipment operating temperature verification
✓ RTD & TEC3000 verification, 1x per year
Premium Care Package
Everything in Ultimate Care Package, plus:
✓ RTD & TEC3000 verification, 2x per year